Refund policy

REFUND & RETURN POLICY

Last Updated: August 2026

1. All Sales Final Policy
Due to the exclusive, limited-edition, and secondary-market nature of our curated inventory, all sales on SlunksMarket are FINAL. Once an order is placed and confirmed, it cannot be canceled or refunded, except strictly under the terms outlined below.

2. Condition & Authenticity Guarantee (Exceptions)
We stand behind the authenticity and accurate grading of every pair we list. We will authorize a return, replacement, or refund ONLY if:
• An item arrives defective, materially damaged, or significantly misgraded compared to the product description, condition rating, and listing photographs.
• An incorrect item or size was shipped by error.

3. Claim Submission Window & Verification
To initiate a claim for a defective, damaged, or misgraded item:
• Timeframe: You must contact us within 72 hours of carrier-confirmed delivery.
• Documentation: Email info@slunksmarket.com with your order number, a clear description of the issue, and photos showing the flaw, interior tags, and packaging.
• Pre-Approval: Returns sent without prior written authorization will be refused. If the return is approved due to our error or an unlisted defect, SlunksMarket will provide a prepaid return shipping label.

4. Sizing Inquiries & Discretionary Size Swaps
Because our catalog consists of unique deadstock and vaulted pairs, direct size exchanges are generally unavailable. However, discretionary size swaps may be accommodated under the following conditions:
• Availability: The desired replacement size must be currently in stock.
• Fees & Shipping: Size swaps are subject to a processing/restocking fee, and the customer is responsible for all round-trip shipping expenses.
• Condition: The original item must be returned in the exact condition sent—unworn, unwashed, with all original tags/packaging intact.

5. Exclusions
Returns, cancellations, or refunds will NOT be accepted for:
• Disclosed Wear: Minor cosmetic signs of wear, fabric softening, or imperfections already detailed in the listing photos, description, or assigned condition grade.
• Post-Delivery Wear & Tear: Damage caused by athletic play, improper washing or drying cycles, snagging, or everyday use.
• Pre-Order Windows: Made-to-order pre-orders cannot be modified, canceled, or refunded once the manufacturing ordering window closes.

6. Store Credit & Trade Balances
• Store credit issued from trade-ins, approved returns, or gift balances holds no monetary cash value, cannot be redeemed for cash payouts, and is non-transferable.
• Store credit balances apply directly toward product costs during checkout on SlunksMarket.com.

7. Contact Us
For return authorizations, size swap inquiries, or support:
• Email: info@slunksmarket.com
• Instagram: @slunksmarket