Shipping policy

SHIPPING POLICY

Last Updated: August 2026

At SlunksMarket, we aim to provide a transparent and reliable fulfillment experience. This Shipping Policy outlines our domestic and international processing schedules, freight thresholds, and delivery expectations.

1. Domestic Free Shipping Threshold
• Free Standard Domestic Shipping applies automatically to qualifying US orders with a product subtotal of $149.99 or greater.
• Slunky Subs VIP Members receive free standard domestic shipping on all eligible membership shipments.
• Free shipping promotions apply to all standard US shipping destinations (including residential, commercial, PO Boxes, and APO/FPO addresses via USPS). International orders do not qualify for free shipping promotions.

2. Fulfillment Schedules & Split Shipments
Processing time (inspecting, packaging, and dispatching your parcel) is separate from carrier transit time.

• In-Stock Vault Pairs & Ready Customs: Dispatched within 2 to 3 business days (excluding weekends and statutory holidays). Standard domestic transit via USPS or UPS typically takes 2 to 5 business days depending on destination.
• Made-to-Order Pre-Orders: Subject to dedicated small-batch production schedules (typically 6 to 10 weeks from the close of the ordering window). Once manufacturing is complete and pairs pass inspection, they ship immediately.
• Mixed Orders (Split Fulfillment): If your cart contains both an in-stock pair and a pre-order item, your in-stock pair will be processed and dispatched immediately within our standard 2–3 business day window. Your pre-order item will ship separately as soon as manufacturing concludes. You will receive separate tracking numbers for each package.

3. High-Value Shipments & Signature Confirmation
To protect high-value collector grails and rare deadstock against porch theft or fraud, SlunksMarket reserves the right to require direct signature confirmation upon delivery for orders exceeding $500.00.

4. Tracking & Delivery Discrepancies
• Tracking Dispatch: All orders receive automated tracking links via email once the carrier scans the parcel into their network.
• Stalled / Lost in Transit: If a tracking number shows no movement updates for more than 15 consecutive business days, contact info@slunksmarket.com so we can initiate a formal carrier trace on your behalf.
• Confirmed Delivered / Missing Packages: SlunksMarket is not liable for packages marked "Delivered" by the carrier that are subsequently stolen or misplaced due to building or apartment access issues. For delivered but missing parcels, customers must file a claim directly with their local carrier station (USPS or UPS).

5. International Shipping & Customs Responsibilities
• International rates are calculated dynamically at checkout based on weight and destination.
• Customs, Duties & VAT: Import taxes, customs duties, and brokerage fees imposed by destination countries are the exclusive legal responsibility of the recipient and are not collected at checkout.
• Refused / Unpaid International Parcels: If a package is returned to us or abandoned due to a recipient's refusal to pay mandatory customs duties or import fees, original shipping fees are non-refundable. Only the net product value (less any return carrier handling costs) may be refunded upon physical return and inspection of the items.

6. Contact Us
For tracking inquiries, dispatch questions, or shipping support:
• Email: info@slunksmarket.com
• Instagram: @slunksmarket